Managed IT Services

Managed IT Services for Small and Medium-Sized Businesses

Our goal at Bluecom is to help our clients get the most out of their IT. We optimize your systems and protect your infrastructure by closely monitoring and performing all the necessary updates needed to keep your business running efficiently. Let us become your outsourced IT department.

Benefits of Bluecom Managed IT Services

Increased Productivity – Outsourcing your IT means your employees can focus solely on their work without having to troubleshoot their monitor or printer if and when it breaks. Your MSP will fix the problem.

Reduce Costs – Outsourcing your IT to a managed service provider will result in a reduction in expense and time. By having all the techs on your side, you will have your own IT department without having to worry about hiring, payroll, or unexpected sick leave.

Endless advice from IT experts – Which anti-virus software should you use? How much storage space do I need for my new project? How many servers do we need for 8 new hires? All of your questions can be answered simply by picking up the phone. We’ll give you the exact answer you need that is specific to your network environment.

24/7/365 Proactive Monitoring and Maintenance

Our job is to protect your business so you can reach your goals. Our team of skilled techs are proactive when it comes to maintaining your system. By monitoring it 24/7/365 we are able to rectify any problems as they arise and download crucial updates to keep your system running smoothly, avoiding costly downtime. Our support staff is available around the clock to immediately resolve any issues that may arise.

The Benefits of Flat-Rate IT

With Bluecom as your partner, your company can be confident that all its computer needs are being met while saving a significant amount of money. Some of the many benefits of a flat-rate plan are less downtime, fewer errors, and cost certainty for your IT budget.

Supplement Your Current Internal IT

Already have an internal IT department? Great! We can help them become more effective. Bluecom can assume the day-to-day monitoring and system maintenance chores, freeing your IT staff to work on business-related projects. Bluecom will work quietly in the background to keep you up and running.

Proactive Managed Server Support

Any business with multiple staff members needs a server to store files, manage network permissions, minimize data loss and simplify network setup. Having a server means that all your data “eggs” are in one basket – so you should take good care of that basket! Bluecom provides comprehensive support that includes both on-site and remote server remediation, monitoring and maintenance with our usual 24/7/365 proactive service. This prevents downtime before it affects your bottom line. For this peace of mind you pay only a low, flat monthly rate with no surprise costs or hidden surcharges.

The Bluecom Server Platform

Since your servers are the heart of your IT infrastructure, any server downtime means a massive loss in productivity. With Bluecom’s Managed Server Care you can protect the core of your infrastructure with combined round-the-clock server monitoring and proactive maintenance to ensure availability and stability. If your server does crash, we are alerted immediately, and will work to fix the issue before you even realize there is a problem.

Server Consulting and Best Practices

If your business is expanding, or you see that your current network is not quite meeting your needs, Bluecom can evaluate your current system and design a custom solution to improve it. Thanks to our many partnerships with hardware and software vendors, we provide the ideal solution for your needs at prices that are perfect for today’s small business.

Virtual CIO: Your Outsourced Chief Information Officer

The Bluecom Virtual CIO works for you and with you in order to best accomplish the IT goals of your business. Even if you are not a technology expert and do not know what technology you need, the Virtual CIO, or Chief Information Officer, will be able to assess where you want to take your company and then recommend what is the best technology to get you there. Your CIO pulls up configuration details on all of your hardware and software, warranty information, install dates, account credentials and anything else you might need to know during the upgrade process. The IT management duties your virtual CIO fulfills are varied and extensive, including:

• Dedicated account management

• Monthly and quarterly meetings

• IT alignment with core business objectives

• Budget creation, management and review

• Software and platform recommendations, configuration and support

• Procurement assistance

• Warranty and vendor agreement tracking and management

• Complete lifecycle management

Create an IT Plan that Fits Your Needs

A Virtual CIO builds an IT Roadmap for your business, saving you money and helping you get your business where you want it to go. When the Virtual CIO makes an IT plan for your company they take into consideration important planning details like your budget, your projections for growth, the needs of your customers and employees, and the goals of your business. The Virtual CIO also uses their technology expertise to assess your current network infrastructure and determine when hardware components need to be replaced, along with what new technologies will best serve your company’s needs for both today and tomorrow.

Expert Advice at a Fraction of the Cost

A Virtual CIO is the perfect IT solution for any business with a tight personal budget; allowing a company to benefit from a highly trained and experienced consultant, without having to hire a new full-time executive. A virtual CIO will be able to take their experience and tap their industry connections to work closely with other IT executives in order to help develop your business. The Virtual CIO can also act as a mentor for your staff to equip them to handle high-level executive decisions on their own.